Shipping policy
1. Order Processing Time
Our standard order processing time is 0–1 business day.
Orders are processed after payment confirmation. Processing includes order verification, preparation, and packaging before shipment.
Please note that orders placed on weekends or public holidays may be processed on the next business day.
2. Shipping and Delivery Time
Our estimated shipping time is 3–7 business days after your order has been processed and dispatched.
Delivery times may vary depending on your location, the shipping carrier, weather conditions, public holidays, and other circumstances beyond our control.
3. Shipping Costs
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
If free shipping is offered, the applicable conditions will be clearly stated on our website or during checkout.
4. Order Tracking
Once your order has been dispatched, tracking information may be provided by email when available.
You can use the tracking details to follow your shipment and monitor its delivery progress.
If you have not received tracking information or need assistance with your order, please contact our customer service team.
5. Delivery Delays
Although we aim to meet the estimated delivery times, delays may occasionally occur due to circumstances outside our control.
If your order is delayed beyond the expected delivery period, please contact us so we can assist you.
Your statutory consumer rights remain unaffected by this policy.
6. Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate when placing your order.
If you notice an error, contact us as soon as possible. We will do our best to update the details before your order is dispatched, but changes cannot be guaranteed after shipment.
Kitchen Source Co cannot guarantee delivery when incorrect or incomplete address information has been provided. This does not affect any rights you may have under applicable law.
7. Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us with your order number and any relevant supporting information.
We will investigate the issue and work with the shipping carrier to determine the appropriate next steps in accordance with applicable law.
8. Contact Information
If you have any questions about shipping or delivery, please contact us:
Kitchen Source Co
Website: kitchensourceco.shop
Address: 3 Bow Brickhill Rd, Woburn Sands, MK17 8QD, United Kingdom
Phone: +44 1525 303614